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Terms and Conditions

TERMS & CONDITIONS

STANDARD TERMS AND CONDITIONS FOR SUPPLY OF GOODS,
SERVICES AND DIGITAL CONTENT FOR CARE TRAINING ACADEMY (CTA)

In-House Training

Fees
Organisations are requested to pay the fee within 28 working days of the date of the invoice or within 10 working days before the date of the training.

Cancellations/Refunds
Cancellations of in-house training courses are subject to a 25% administration fee where the cancellation is made more than one calendar month before the date of the training course.

Cancellations of in-house training courses are subject to a 50% administration fee where the cancellation is made up to two weeks the date of the training course

No refund is payable for a cancellation made within two weeks prior to the training course – in this event the full sum shown on the invoice remains payable.

Late Payment
CTA reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc.

Public Training

Fees
Organisations booking training courses are requested to pay the fee within 28 days of the date of the invoice.

Discounts
Multiple delegate booking discounts apply to delegates booked at the same time, on the same course or same combination of courses, and from the same organisation, and may not be used in conjunction with any other discount or offer.

Alterations / Cancellations of Courses by the training provider (CTA)
It may be necessary for us to change the content and timing of a course, the trainer, the date or the venue. In the unlikely event of the course being cancelled by us, a full refund will be made unless the delegate transfers his or her booking to an alternative date/city for the course. For all bookings, the liability of CTA shall be limited to the amount of the fee actually paid to CTA by the delegate. For this reason delegates are encouraged to not to book travel or accommodation more than two weeks prior to any course date.

Notice given by Candidate (prior to course date)
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More than two weeks
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Between one week and two weeks
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Between one week and 24 hours
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Between 24 hours and start time of course

Applicable fee / procedure
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The candidate may transfer free of charge to any other date/city for the same course.
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The candidate may transfer to any other date/city for the same course for £100 plus VAT per course.
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The candidate may transfer to any other date/city for the same course for £150 plus VAT per course.
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The candidate must pay the full stand-alone published rate for the course in order to transfer to any other date/city for the same course.
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Late Payments
The company reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc.

About Care Training Academy

Care Training Academy is a subsidiary of the Learning and Development Bureau. A company registered in England Wales. Registered office: Suite 15, Hopewell Business Centre, Hopewell Drive, Chatham, Kent, ME5 7DX, United Kingdom.

Contact us

Suite 15, Hopewell Business Centre, Hopewell Drive, Chatham, Kent, ME5 7DX.

United Kingdom. Tel: 01634540669
info@ caretrainingacademy.co.uk

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