This course is a mandatory requirement for people working in the care sector.
The course is recommended by Skills for Care as a minimum standard for people working in social care.
The course is recognised by the Care Quality Commission (CQC) as a minimum standard that people working in social care need to meet before they can safely work unsupervised.
This course meets the communication module of the mandatory Common Induction Standards (CIS).
The course meets all the knowledge criteria for Unit 1 of the QCF (NVQ) Diploma in Health & Social Care – Promote communication in health, social care or children’s and young people’s settings.
The course meets all the communication outcomes of the Certificate in Preparing to Work in Adult Social Care qualification otherwise known as the technical certificate.
The course can be used for credit transfer or Recognition of prior learning (RPL) to Unit 1 of the Technical Certificate in Health & Social Care – Principles of communication in adult social care settings.
The course can be used for credit transfer or Recognition of prior learning (RPL) to Unit 1 of the QCF (NVQ) Diploma in Health & Social Care – Promote communication in health, social care or children’s and young people’s settings.
The Course has credit value under the QCF framework and recognized throughout the United Kingdom and Europe.
This course helps those who work in health, social care or children and young people’s settings to understand key importance of communication in such settings. Specifically, the course helps care workers to understand how to identify and overcome barriers to communication with a view to meeting needs and communication preferences of service users.
At the end of this course, learners must be able to:
Understand the meaning and concept of effective communication within their work setting
Understand why people communicate in their work setting
Identify barriers to communication in Health, Social Care or Children and Young People’s Settings
Understand how to seek support and overcome barriers to communication
Understand meaning and importance of confidentiality at work.
Module 1: Meaning and Concept of Effective Communication
Module 2: Reasons Why People Communicate
Module 3: Barriers to Communication
Module 4: Supports Service to Overcome Barriers to Communication
Module 5: Meaning and Importance of Confidentiality at Work
Credit Value: 3 (under the QCF framework)
Guided learning hours
An average of 15 hours is recommended for this course.